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logistics policy

We attach great importance to customer satisfaction. If you are not satisfied with our products or services, we will do our best to solve your problem. Based on the specific situation, we have formulated the following refund policy:
Quality issue refund: If you receive a product with quality issues, please contact us within 7 working days of receiving the product and provide relevant evidence (photos, videos, etc.). After verifying and confirming the authenticity of the issue, we will provide a full refund or reshipment.
Refund for transportation damage: If you find that the packaging has been significantly damaged upon receiving the product, causing damage to the product, please contact us within 24 hours of receiving the product and provide relevant evidence (photos, videos, etc.). After verifying and confirming the authenticity of the issue, we will provide a full refund or reshipment.
Refund if the product does not match our description: If you receive a product that does not match our description, please contact us within 7 working days of receiving the product and provide relevant evidence (photos, videos, etc.). After verifying and confirming the authenticity of the issue, we will provide a full refund or exchange the product.
Cancel Order Refund: If you need to cancel the order due to personal reasons after placing the order, please contact us before shipping, and we will process a full or partial refund based on the order status.
Other situations: For other special situations, please contact us directly and we will negotiate and resolve them based on the specific situation.
Please note the following points:
In order to process the refund smoothly, please contact us promptly and provide relevant evidence.
The refund amount will be returned to your payment account through the original method, and the specific time of receipt depends on the processing speed of the bank and payment platform.
If you choose a refund, you will not be able to enjoy any promotional activities from the original order.
The above is our refund policy. If you have any questions or need further information, please feel free to contact our customer service team at any time. Thank you for choosing our product or service!